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The role...

We are looking for an Account Manager to join our Client Services team. Working on campaigns to attract students and inspire them to take the first steps in their career, we are looking for a creative and dedicated individual to work collaboratively with customers and teammates alike. If you are an driven person who is motivated by achieving results, we want to hear from you. 

Who are our customers?

The customers you will be working with are all employers who provide early talent work experience schemes, which includes apprenticeships, internships, placement years and insight days. Their main objectives will typically be to market these schemes to the best students, which we deliver through digital and creative campaigns, campus events and Brand Ambassadors. 

Your key responsibilities will be:

  • Campaigns

    • Responsible for delivering client campaigns, which are often multi-product across the RMP Enterprise portfolio
    • Main client contact on all campaigns, with knowledge of client’s industries and recruitment processes
    • Manage regular updates with clients to ensure their campaign is performing well; including tracking all campaign KPIs, performance relating to campaign objectives and creating reports
    • Project manage internal teams and stakeholders at RMP 
    • Be responsible for campaign P&L to ensure the campaign comes within budget

    Account / Project management:

    • Responsible for renewal of business through exceptional campaign delivery
    • Where relevant, collaboration with internal teams to ensure digital campaigns and virtual events go live on time, utilising project management tools. Internal and client point of contact, ensuring clear communication throughout the project
    • Manage events face-to-face on university campuses when needed
    • Work closely with external suppliers and university contacts to deliver event campaigns
    • Work closely with all Account Managers across the Client Services team to ensure a cross-functional approach to client campaigns through all the RMP Enterprise brands/ products
    • Contributing ideas to projects and leading on areas for innovation and driving the product forward

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Who will you be working with?

About the team

The Client Services team is made up of a mix of Customer Success Managers and Account Managers. Their main focus as a team is to provide clients with the best customer experience possible whilst also delivering high performing campaigns. They all work very closely together and support each other to ensure they are doing both of those things consistently. They are a high performance team who genuinely care for one another's wellbeing and have a range of experience levels amongst them, so there is support and guidance at every stage. 

We currently work from the office in Brixton at least one day per week, with the rest being from home. 

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Skills and experience:

Essential:

  • 1-2 years professional experience in an Account Management/Campaign management or similar role
  • Project/ campaign management - complex in nature, breadth and depth
  • Excellent organisational skills
  • Great with people and skilled and building relationships
  • Brilliant listening skills
  • Excellent understanding of the English language (both spoken and written)
  • Adaptable and comfortable with changing situations which require problem-solving and a solution-driven approach

Desirable:

  • Experience working in an agency
  • Professional experience ideally within Graduate Recruitment or Higher Education and/ or a similar role
  • Experience of working with students who are employable as Brand Ambassadors and Short Term Brand Ambassadors.
  • Experience working on pop-up/experiential events 
  • Experience working on digital campaigns


Salary

£25,000 - £29,000 per annum depending upon experience.

If successful we will be in touch and you will be invited for a first stage phone interview. Following that, we will ask you to complete a work task and invite you to a Zoom interview. There may be an additional, final stage should we need it. We aim for our recruitment process to take around two-weeks and are looking for someone to join the team ASAP.

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