We are looking for a Customer Success Manager to join our Digital team. Working on campaigns across a variety of our products, including www.RateMyPlacement.co.uk, www.RateMyApprencticeship.co.uk and RMP Connect, we're looking for someone bright and dedicated to work collaboratively with customers and teammates alike. If you are an enthusiastic person who is motivated by achieving results, we want to hear from you!
Your key responsibilities will be:
About the team
The Digital team is made up of a mix of Customer Success and Digital Support. Their main focus as a team is to provide clients with the best customer experience possible whilst also delivering high performing campaigns. They all work very closely together and support each other to ensure they are doing both of those things consistently. They are a high performance team who genuinely care for one another's wellbeing and have a range of experience levels amongst them, so there is support and guidance at every stage.
It's important to note that we have recently changed our job titles in the Digital team from 'Account Managers' to 'Customer Success'; a change that was made in order to more accurately reflect the functionality of the role. While we aren't a SaaS or solely tech company, the principles and philosophy of Customer Success applies to our approach and to what we're trying to achieve with our customers.
£25-30,000 per annum depending upon experience.
Deadline for this role is Monday 22nd April 2019. If successful we will be in touch and you will be invited for a first stage phone interview. Following that, we will invite you to our office to deliver a presentation and have a face-to-face interview. We aim for our recruitment process to take around two-weeks, and the successful candidate will ideally be able to start ASAP.APPLY NOW